14-Days Change of Mind Policy
When you shop with KiddiCo, you enjoy confidence!
If you change your mind or choose an incorrect size, we gladly accept returns for a Store Credit or Direct Exchange within 14 days of your delivery date. Please note that we do not offer cash or credit card refunds for change-of-mind returns.
Return Eligibility Criteria
To qualify for a return or exchange, your items must meet the following strict conditions:
- Children’s Clothing: Must be unworn, unwashed, unaltered, and completely free of marks, stains, or odours (such as perfumes or laundry detergents). All original clothing tags must remain securely attached.
- Toys & Accessories: Must be completely unopened, unused, and in their original packaging, with all protective seals intact. We cannot accept returns on toys that have been unboxed or assembled.
Exclusions & Non-Returnable Items
For hygiene and clearance reasons, the following items cannot be returned for change of mind under any circumstances:
- Sale, clearance, or promotional items (marked as Final Sale).
- Underwear, socks, and swimwear (if the hygiene seal is removed/broken).
- Earrings, hair pieces, personal care items and brushes are unable to be returned for change of mind. It will only be accepted as a faulty item.
How to Initiate a Return
- Email our customer care team at [email protected] with your Order Number and the details of the item(s) you wish to return.
- Once approved, we will provide you with the return shipping address and instructions.
- Pack your items securely and mail them back to us. We highly recommend using a trackable shipping service, as we cannot be held responsible for lost return parcels.
Return Shipping Costs
Unless an item is faulty, all return shipping costs are the responsibility of the customer. If you are opting for an exchange, a flat-rate shipping fee will apply to send the new item back out to you.
Faulty, Damaged, or Incorrect Items
We inspect all clothing and toys thoroughly before dispatch. However, if you receive a product with a manufacturing defect or if we made a mistake with your order, we sincerely apologise. Under the Australian Consumer Law (ACL), you are entitled to a replacement, store credit, or full refund for a major failure. To report a fault, please contact us within 7 days of receiving your order with your order number and clear photographic evidence of the defect. We will provide a pre-paid return shipping label for all verified faulty goods.